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STEVE RIBBLE vp of Brakes Plus horrible attitude and huge negative response to issues He told me on a call verbatim, that he was recalling a complaint from a year ago by me from a different vehicle I brought to them to do brake work on. I was having yet another complaint brought to him, with a different vehicle, and all Steve Ribble could tell me , is he was confirming a old conversation with a employee Brian, at one of his stores, telling me to never come back to Brakes Plus ever.

They are overcharging customers for work they are not even educated to perform. If you're not spending $100s of dollars or more, then they do not want you as a customer.

Product or Service Mentioned: Brakes Plus Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Findings from the uneducated technicians or the vp attitude.

Company wrote 0 public responses to the review from Oct 02, 2017.
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