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2 comments

What should have been a routine and ON-TIME brake pad change turned into a $700 nightmare. DO NOT go to these people.

They overcharge for every single part and scare those who are not knowledgeable into purchasing services and parts that are 100% unnecessary. They literally charge at least 4 times the amount of parts that AutoZone sells (I looked up the exact parts on AutoZone's website), and most of those parts we did NOT need.

Never use these guys - do your homework and find someone reputable who won't try to prey on those who aren't as knowledgeable about cars. This business is disgusting and unethical and should be regulated.

Review about: Brakes Plus Car Part Replacement.

Reason of review: unethical business practices.

Monetary Loss: $550.

Preferred solution: Price reduction.

I didn't like: High markup on parts from advanced auto parts, Bad outcome, Very very poor customer service, Unethical business practices, Overselling.

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BrakesPlus
#1369687
Brakes Plus Verified Representative

Thank you for taking the time to leave us your feedback. We value your business and would like to address your concerns as quickly as possible. Please email our Brakes Plus Management Team at myservice@brakesplus.com with your contact information.

Anonymous
to BrakesPlus #1369935

I did, and they refuse to step in.

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