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1.0

Short Version - Do not do business with Brakes Plus.

So I had my Toyota Tacoma at the dealership for my pre-paid routine service and inspection. They said everything looked good except my front brakes which needed servicing and they quoted a price. I thought it was expensive so I took it the next day to Brakes Plus to get their brake special $149. They "evaluated" my truck and came up with over $500 of additional critical work that "needed" to be done. I called the dealership, and they said they had not missed any other brake problems and their estimate of what work needed to be done stood.

So, I took the truck down to Meineke to have them look at the truck and give me an estimate. They agreed with the Toyota dealership that the front brakes needed work and the rears were fine - total work needed was less than $200. Again, more than $500 less than the "needed" work according to Brakes Plus.

Also, after Brakes Plus evaluated my truck, I got into the cab to drive off and I smelled cigarette smoke very strongly (as if someone had been smoking inside my truck or very close to the truck with windows and doors open.) I am allergic to cigarette smoke and immediately started getting a migraine - a nice way to top off their questionable business practice.

In my opinion (and confirmed by the Toyota Dealership and Meineke) Brakes Plus estimate of "needed" brake work included a lot of work that two other reputable places insisted was unnecessary - and I got a cigarette smoke smelling vehicle which activated my allergies in the bargain.

By the way, Brakes Plus solution to the cigarette smoke issue was to ask if I wanted air freshener - which only masks the odor and doesn't actually get rid of the smoke particulates which CAUSE the allergic reaction. So I stood in a cold parking lot with all 4 doors of my truck open until the air circulated enough for me to drive to Meineke.

Do not do business with this company. In my opinion they invented problems or "work" that "needed" to be done in order to charge the customer more. And they are not careful with their employees and the customers vehicle.

Reason of review: Poor customer service.

Preferred solution: Warn others about my opinion of their questionable business practices..

Brakes Plus Cons: Tried to have me do unnecessary work.

Location: Colorado Springs, Colorado

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Acey Bjt

Not sure how you get thru life if you are so "sensitive" to cigarette smoke. Perhaps you need counseling or a "safe place" to rest up in?

As for the "needed work" Brakes Plus quoted you---yes, they tried to scam you.

Typical and common behavior in many places. Good luck and get out and enjoy the clean Colorado air with it's Mary Jane smoke smell pervading all corners of a once-great state.

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reply icon Replying to comment of Acey Bjt

What an obnoxious post. I guess you are one of the fortunate few who have no allergies or empathy (since counseling does little for actual physical allergies) - I guess I'll crawl back to my "safe" space.

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