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What should have been a routine and ON-TIME brake pad change turned into a $700 nightmare. DO NOT go to these people. They overcharge for every single part and scare those who are not knowledgeable into purchasing services and parts that are 100% unnecessary. They...
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BrakesPlus
BrakesPlus
Brakes Plus Verified Representative

Thank you for taking the time to leave us your feedback. We value your business and would like to address your concerns as quickly as possible. Please email our Brakes Plus Ma...

1.0
I didn't like
  • Bad outcome
  • Unethical business practices
  • Very very poor customer service
#1100435
Do they happen to get there parts at advanced auto parts? and do a high mark up price on them ? i asked them and they said they have there own parts in the back . So what i am getting at is why would i wanna pay a high mark up price for the same parts when i can get...
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BrakesPlus
BrakesPlus
Brakes Plus Verified Representative

Thank you for taking the time to leave us your feedback. We value your business and would like to address your concerns as quickly as possible. Please email our Brakes Plus Ma...

1.5
I didn't like
  • High markup on parts from advanced auto parts
#1071527
Brakes Plus - Just Brakes Car Repair Review from Denver, Colorado
They replaced my brakes and lost the barring assembly
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BrakesPlus
BrakesPlus
Brakes Plus Verified Representative

Please email our Brakes Plus Management Team at myservice@brakesplus.com with your contact information. We sincerely apologize for any inconvenience you have experienced and l...

1.8
#1059158

Brakes Plus - Ripoff

Brakes Plus
#1073240
Wife took our 2004 ram for brake check. I do all work on our vehicles. They wanted 800.00 dollars to replace items not needed. Just had this same vehicle in at Firestone for front end check they did full safety check and found no issues with anything.
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Brakes Plus Car Part Replacement Review

Brakes Plus
#928191
So upset i just got my cooling fans changed out on monday its now Thursday and my car is overheating again and its smoking from the fans they claimed they repaired it and paying $413 for absolutely nothing i will never patronize this company ever again.
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Brakes Plus Repair Service Review

Brakes Plus
#797817
2.0
Details
My daughter went and she wanted a free brake check they told her she couldnt get it because they didnt do the job for it. Am her dad and went in 2 days ago and got a free one. Its sad to see SOME mechanics are still biased.
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Brakes Plus Brake Services Review

Brakes Plus
#773341
We took our truck for a simple brake adjustment and $337 later for labor! I sat in the lobby and heard the manger tell three other customers the same story he told us, "worse case scenario ". I spoke to one and he was shocked at how much they got him for, over $500 and he just went in for front brakes! We will NEVER go to those sharks again.
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I was given a 10am appointment on Saturday May 5th, 2017 at the Avondale, AZ location. I arrived at 9:45 and was told they would need 2 hours to do a wheel alignment and radiator flush. At 11:15 my car was still waiting in the parking lot and I was told they would need...
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BrakesPlus
BrakesPlus
Brakes Plus Verified Representative

Please email our Brakes Plus Management Team at myservice@brakesplus.com with your contact information. We sincerely apologize for any inconvenience you have experienced and l...

3.3
#1043779
have been using this facility once a year for the past 6 years for simple maintenance tasks like oil changes. I had no observed problems with their work. At the end of March I again had an oil and filter change (I supplied the filter). First off, I was billed for the...
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#1035710
So instead of going to a dealership tried this place for a simple brake job. I think that may have been a bad move. First the customer service is horrid, I mean never seen this bad for a service place. (Brad) should not be up front at all, no customer service skills at...
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BrakesPlus
BrakesPlus
Brakes Plus Verified Representative

Please email our Brakes Plus Management Team at myservice@brakesplus.com with your contact information. We sincerely apologize for any inconvenience you have experienced and l...

2.3
#1013720
Brakes Plus - Oil Change Review from Denver, Colorado
Brakes Plus - Oil Change Review from Denver, Colorado
Went in for a routine oil change. While waiting two other customers came in to pick up their cars and they both had other "issues". I heard the manager on the phone with another customer explaining the "additional" problem they had. Then, the manager came and sat down...
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TheKathy
TheKathy

To Sweet_Chick:Did you ever get your issue resolved with them??

Anonymous
Tom

I had the same problem, they told me all my strut and shocks need to be changed. Which the back did need to be changed but the front was good. They over charge me for parts I ...

1.8
#982667
Red Flag Alert! I dropped my car off for the 60k manufacturer recommended mileage maintenance inspection and specifically asked to have the brakes checked as they were feeling a little "spongy". Although the mechanic signed off as having completed the "Inspect brake...
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BrakesPlus
BrakesPlus
Brakes Plus Verified Representative

Please email our Brakes Plus Management Team at myservice@brakesplus.com with your contact information. We sincerely apologize for any inconvenience you have experienced and l...

#981239
I got my struts replaced by them for about 500.00 more than i was originally qouted. When i got them done this summer there was a special going on that i would recieve a 100.00 prepaid/ giftcard in the mail . Like a rebate.. When i had to take my car back a few weeks...
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1.8
#976950
*** everyone, I don't generally post any reviews, but after my & my wife's experience with Brakes Plus at Southlands, I wanted to shred some lights. people be aware of their "UNETHICAL BUSINESS PRACTICES" we called up and booked appointment for changing oil, brake...
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BrakesPlus
BrakesPlus
Brakes Plus Verified Representative

Please email our Brakes Plus Management Team at myservice@brakesplus.com with your contact information. We sincerely apologize for any inconvenience you have experienced and l...