filters
state:
Show
city:
Show
category:
Show
product:
Show
I was given a 10am appointment on Saturday May 5th, 2017 at the Avondale, AZ location. I arrived at 9:45 and was told they would need 2 hours to do a wheel alignment and radiator flush. At 11:15 my car was still waiting in the parking lot and I was told they would need...
Read more
have been using this facility once a year for the past 6 years for simple maintenance tasks like oil changes. I had no observed problems with their work. At the end of March I again had an oil and filter change (I supplied the filter). First off, I was billed for the...
Read more
#1035710
So instead of going to a dealership tried this place for a simple brake job. I think that may have been a bad move. First the customer service is horrid, I mean never seen this bad for a service place. (Brad) should not be up front at all, no customer service skills at...
Read more
BrakesPlus
BrakesPlus
Brakes Plus Verified Representative

Please email our Brakes Plus Management Team at myservice@brakesplus.com with your contact information. We sincerely apologize for any inconvenience you have experienced and l...

2.3
#1013720

Brakes Plus Car Part Replacement Review

Brakes Plus
#928191
So upset i just got my cooling fans changed out on monday its now Thursday and my car is overheating again and its smoking from the fans they claimed they repaired it and paying $413 for absolutely nothing i will never patronize this company ever again.
Comment Be first to start a discussion
Show

Brakes Plus Repair Service Review

Brakes Plus
#797817
2.0
My daughter went and she wanted a free brake check they told her she couldnt get it because they didnt do the job for it. Am her dad and went in 2 days ago and got a free one. Its sad to see SOME mechanics are still biased.
Comment Be first to start a discussion
Show

Brakes Plus Brake Services Review

Brakes Plus
#773341
We took our truck for a simple brake adjustment and $337 later for labor! I sat in the lobby and heard the manger tell three other customers the same story he told us, "worse case scenario ". I spoke to one and he was shocked at how much they got him for, over $500 and he just went in for front brakes! We will NEVER go to those sharks again.
Comment Be first to start a discussion
Show

Alignment Review

Brakes Plus
#599849
Dropped off my 99 Chevy Suburban at 11 a.m. this morning for an alignment only, still sitting where I parked it 5 hrs. later. Think because I told them up front "no parts" they don't want my business. Buckeye , Az 2-24-2015.
Comment Be first to start a discussion
Show
Brakes Plus Oil Change Review
Brakes Plus Oil Change Review
Went in for a routine oil change. While waiting two other customers came in to pick up their cars and they both had other "issues". I heard the manager on the phone with another customer explaining the "additional" problem they had. Then, the manager came and sat down...
Read more
Anonymous
Tom

I had the same problem, they told me all my strut and shocks need to be changed. Which the back did need to be changed but the front was good. They over charge me for parts I ...

BrakesPlus
BrakesPlus
Brakes Plus Verified Representative

Thank you for your feedback. We would appreciate the opportunity to restore your confidence in our company by addressing your concerns and preventing it from happening again. ...

Red Flag Alert! I dropped my car off for the 60k manufacturer recommended mileage maintenance inspection and specifically asked to have the brakes checked as they were feeling a little "spongy". Although the mechanic signed off as having completed the "Inspect brake...
Read more
BrakesPlus
BrakesPlus
Brakes Plus Verified Representative

Please email our Brakes Plus Management Team at myservice@brakesplus.com with your contact information. We sincerely apologize for any inconvenience you have experienced and l...

#981239
I got my struts replaced by them for about 500.00 more than i was originally qouted. When i got them done this summer there was a special going on that i would recieve a 100.00 prepaid/ giftcard in the mail . Like a rebate.. When i had to take my car back a few weeks...
Read more
*** everyone, I don't generally post any reviews, but after my & my wife's experience with Brakes Plus at Southlands, I wanted to shred some lights. people be aware of their "UNETHICAL BUSINESS PRACTICES" we called up and booked appointment for changing oil, brake...
Read more
BrakesPlus
BrakesPlus
Brakes Plus Verified Representative

Please email our Brakes Plus Management Team at myservice@brakesplus.com with your contact information. We sincerely apologize for any inconvenience you have experienced and l...

Overcharged for something they broke in the first place. Took to a different shop fixed it for only half. Terrible customer service called me Hun to try to belittle me because I am a women. Never go to this awful shop. Treat me awful just because I am a women. Brighton...
Read more
BrakesPlus
BrakesPlus
Brakes Plus Verified Representative

We are sorry to hear you are unhappy with your recent visit to one of our Brakes Plus locations. Please contact Customer Service at www.brakesplus.com/customer-service or call...

I took my car to Brakes Plus on Alpharetta Hwy in Roswell Georgia. I asked them to fix the anti lock brakes because the light was on all the time. He took my car and came back an hour and a half later stated he didn't fix the anti locks and that I didn't need anti...
Read more
BrakesPlus
BrakesPlus
Brakes Plus Verified Representative

Good morning - I'm sorry to hear that your visit to an automotive repair shop on Alpharetta Hwy in Roswell, Georgia didn't end well. But this Pissed Consumer/Brakes Plus listi...

1.0
I didn't like
  • I felt like i was robbed without getting work done
  • Bad outcome
  • Very very poor customer service
#904813
Took my car in to have at least one hose that i was aware needed replaced. They checked it out, called me, and said it needed all hoses replaced as they were all cracked. They also said it needed the secondary pump replaced. When i went to pick car up shop was closed...
Read more
Anonymous
Anonymous

Why should they do honest work, they don't need repeat customers as there are so many in the Omaha area they can do work for someone different every day of the year and never ...

I didn't like
  • Being cheated
  • Bad outcome
  • Very very poor customer service