Brakes Plus
Brakes Plus Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brakes Plus has 1.9 star rating based on 70 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Brakes Plus to a friend or colleague.
- Rating Distribution
Pros: Conveniet, Convenient, Currently no pros.
Cons: Unethical business practices, Bad outcome, High prices.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brakes Plus has 1.9 star rating based on 70 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Brakes Plus to a friend or colleague.
- Rating Distribution
Pros: Conveniet, Convenient, Currently no pros.
Cons: Unethical business practices, Bad outcome, High prices.Recent recommendations regarding this business are as follows: "Do not go there they don't know how to do brakes", "Never", "Anything your vehicle needs.", "if you want good customer service I suggest you go see these guys up on 90th", "Stay away location is Country club Mesa az.".
Most users want Brakes Plus to offer a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Clay Center, KansasHave not fixed my brakes
Hello my name is Andrew I own Aurora Colorado locksmith
I took my van into the Mississippi location to get the master cylinder and booster replaced
Because they said it was bad
After that they called me and said it was done 4 more times within the same day brake peddle went to the floor they still made me pay 614.00
And I just had my braked replaced by them for 3k 5 months ago in October 2023
They told me today that the warranty don't cover the pads at all and that I would need to pay them 1200 agin to do the brakes they also needed my help with bleeding the brakes with my programer money was not an issue at the time and still isn't all I wanted was my brakes fixed correctly and now they are not helping me at all
Why shyly the customer how them how to use a im608 to bleed the brakes they are the brake Specialist feel free to call me any time I have tried corporate they still have not called me back 720903****We have used them last year on replacing our service van brakes on our 2020 Ford transit 250 they did a great job this was back in 2023 I was driving back from the Mountains when my brakes went out on my van drove it to brakes plus they diagnosed the brake master cylinder and brake booster as well first red flag should have been when they said they could not get the parts so I offer to get new oem parts from the dealership I brought them the new parts they installed them and called me back and said that the van was done and ready for pickup so I arrived and paid the bull with was $614.00 no biggie as price don't matter to me it could have cost me more as long as it is fixed that is all I care about I am a small family owned locksmith company and reley on my van for jobs so after I paid and drove away the brake peddel went all the way to the floor Inform them that it was still not fixed they took it back in and about 20 minutes later said it was completed drove it agin same thing theis happedn 4 times then I asked We have used them last year on replacing our service van brakes on our 2020 Ford transit 250 they did a great job this was back in 2023 I was driving back from the Mountains when my brakes went out on my van drove it to brakes plus they diagnosed the brake master cylinder and brake booster as well first red flag should have been when they said they could not get the parts so I offer to get new oem parts from the dealership I brought them the new parts they installed them and called me back and said that the van was done and ready for pickup so I arrived and paid the bull with was $614.00 no biggie as price don't matter to me it could have cost me more as long as it is fixed that is all I care about I am a small family owned locksmith company and reley on my van for jobs so after I paid and drove away the brake peddel went all the way to the floor Inform them that it was still not fixed they took it back in and about 20 minutes later said it was completed drove it agin same thing theis happedn 4 times then I asked them if they did the abs bleeding as newer Ford need to be bleed using im608 so I showed them how to do it it fixed it about 30%better thann it was but still no brakes this needs to be resolved this is bad service. 2/9/2024
They can get ahold me at 720903****
User's recommendation: Do not go there they don't know how to do brakes
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dearborn, MichiganGood workmanship
User's recommendation: if you want good customer service I suggest you go see these guys up on 90th
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Colorado Springs, ColoradoHorrible service
There is no way in God's green earth that I would bring my car back to any brakes Plus in the state of Colorado. I'm not sure what kind of training they have but it's not enough.
After that service my car has not driven the same since. I've taken it back 6 times every time they made things worse. I'm now stuck with a issue that will have to be fixed. I'm contacting Kia to find out what your tech did wrong and once I get the inspection done and it is something brakes Plus did I will be filing a civil suit against your company.
I've never been so disrespected. Number one I'm a woman and number two brakes Plus dumped me on discount tires.
Are your tech certified. I will be reaching out to corporate office once I get the inspection from Kia.
Preferred solution: Full refund
User's recommendation: Never
Honest and reliable.
User's recommendation: Anything your vehicle needs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeevice Delay
If I could leave a negative 10 review, I definitely would. Brakes Plus located at 2225 W University Dr, McKinney, TX 75071 has had my 2013 Ford Focus for repair since March 2023.
I have reached out several times and keep getting time frames to get my car back and then no car. Not once have they offered a discount, refund, or a rental car while my car is getting repaired. When I inquired about a rental, I was told it would be ready this week 11/13/23. Well, here it is 11/18/23 the end of the week and no car.
Asked about them again about getting me a rental and now the manager won't be in until Monday or Tuesday. This is Ridiculous
- Location is convenient to my home
- Not reliable
Preferred solution: Refund and a rental until my car is repaired
User's recommendation: Unless you a life time to get your vehicle back DO NOT GO HERE
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Frisco, TexasI have a serious complaint
I bought a used motor with only 52 thousand miles on it and after with the motor for a few miles I received an oil leak in the engine somewhere. So I took it back to break plus and they supposedly fixed it.
Well after getting my car back and driving it for another few months I had another oil leak but this time they are telling me that its nothing they can do but the motor is still under warranty so how can that be.? I have spent thousands and thousands of dollars with this company and I cant believe that they are looking over that and are treating me this way. I feel like they sold me a motor that was a lemon from the start.
I would like to have my money back or they need to fix my car without me not having to pay anything out of pocket as they are suggesting. Like I said the motor is still under warranty.
- Convenient
- Does not back their work
Preferred solution: Full refund
User's recommendation: Don’t let a company screw you after giving them your hard earned money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mckinney, TexasTerrible Service
My brake light switch went out on my car. I took it in to be repaired and was first quoted a bill of $1750.
They wanted to repair the switch, brake pads, calibers, rotors, hoses, and do a brake flush. After talking with them, the price then went to $1465, the. $1010, the eventually down to $784.56. Out of everything they done, they were still unable to fix my car because they claim the brake switch was a recall part that would have to be taken care of at the dealership.
So as I drive off the parking lot, the car is driving worse off from when I drove it in. The technician basically said it would all be fixed once the brake switch was repaired. So they basically repaired parts on my car that probably weren't even broken. I feel 1000% screwed over.
Fast forward - I was barely able to drive my car 3 miles from Brakes Plus to the dealership to get the brake light switch. They clearly knew the car was NOT in a good drivable condition, yet they sent me, a woman who trusted them to do the right thing, on my way. The technician could not have been truthful when he said the car was drivable. When I got to the dealership I was told that there was NO recall on my car for the brake light switch.
I was able to purchase the part to fix the brake light switch for $1.71 and my husband was able to put it on. Pissed off is an understatement and this is unethical.
I did reach out to the management at Brakes Plus and told them that I felt they took advantage of me and screwed me over. The person I spoke to (Jason I think) said they would be willing to look at the car again and put the $1.71 part on if my husband needed help. The audacity, right!
I also told them that there was no recall on my brake switch. His response blew my mind. He said, well some of the brake switches have been recalled. Did you not have enough professionalism to use my car model and VIN # to verify if there was a recall.
I hope that $784.56 blesses them because they were unethical and give small repair shops a bad name. I'll be reaching out to Brakes Plus' corporate office. Heed my warning and don't go to them. It's awful.
It made no sense for me to be quoted a repair price of $1750.00, then $1464.00, then $1010.00, then $838.00, and ended at $784.56 -- only for my car to NOT BE FIXED!! Bottom line, y'all are CROOKS!
- Unethical business practices
Preferred solution: Full refund
User's recommendation: Don’t Go!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lexington, MissouriHorrific customer care - DO NOT get your brakes done here
If you want to be ripped off come to brakes plus.
User's recommendation: Stay away location is Country club Mesa az.
Because they can't fix my car and they keep trying
Cost me more money to fix the problem they incurred.
User's recommendation: Don’t go!
The $2,000 I paid to fix my
I paid $2,000 to have my car fixed it's been back to the shop twice plus the first time they fixed it that's three times it's sitting in front of my house and won't run same problem and I've put 1,646 miles on it since it's been fixed I don't want my money back I want you to fix my car just like I paid for No One returns my calls I've been told someone to come by and check the code at my house three times now my patience is starting to wear thin good thing I have two other cars a truck or I would have probably lost my job by now if you can't fix it then just give me my money back and quit wasting my time
User's recommendation: Stick to doing brakes don't take jobs you can't handle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Omaha, NebraskaThis is not a complaint. I am very pleased with the services received. They are fair and don't try to scam you with services you don't need.
User's recommendation: Give them a try, hopefully you will agree they are a good company to do business with.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerServices provide that was not part of the request
Preferred solution: Refund for services done without my permission
A mechanic took out the part
Worker broke part on back brake system. If business did not want to be responsible for trying to fix brake shoes on car, then they should have informed me on risk and said they did not want to chance removing a screw on brake line which had rust.
They should have tried liquid, grease etc to let it set then loosen screw on driver back brake fluid line. My purpose was to get brake shoes. I was informed later that I needed drum kit plus cylinders. Okay, fair enough.
I also believe they were rushing the job. I had to pay $113.00 for their recklessness. I had work obligations.
I said. I will just file a complaint.
User's recommendation: Make sure you are told the risk and cost, before job starts.
Brakes
- God work
- Timing
Preferred solution: Full refund
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