Andrew G Pze

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Verified Reviewer
| map-marker Clay Center, Kansas

Have not fixed my brakes

Hello my name is Andrew I own Aurora Colorado locksmith

I took my van into the Mississippi location to get the master cylinder and booster replaced

Because they said it was bad

After that they called me and said it was done 4 more times within the same day brake peddle went to the floor they still made me pay 614.00

And I just had my braked replaced by them for 3k 5 months ago in October 2023

They told me today that the warranty don't cover the pads at all and that I would need to pay them 1200 agin to do the brakes they also needed my help with bleeding the brakes with my programer money was not an issue at the time and still isn't all I wanted was my brakes fixed correctly and now they are not helping me at all

Why shyly the customer how them how to use a im608 to bleed the brakes they are the brake Specialist feel free to call me any time I have tried corporate they still have not called me back 720903****We have used them last year on replacing our service van brakes on our 2020 Ford transit 250 they did a great job this was back in 2023 I was driving back from the Mountains when my brakes went out on my van drove it to brakes plus they diagnosed the brake master cylinder and brake booster as well first red flag should have been when they said they could not get the parts so I offer to get new oem parts from the dealership I brought them the new parts they installed them and called me back and said that the van was done and ready for pickup so I arrived and paid the bull with was $614.00 no biggie as price don't matter to me it could have cost me more as long as it is fixed that is all I care about I am a small family owned locksmith company and reley on my van for jobs so after I paid and drove away the brake peddel went all the way to the floor Inform them that it was still not fixed they took it back in and about 20 minutes later said it was completed drove it agin same thing theis happedn 4 times then I asked We have used them last year on replacing our service van brakes on our 2020 Ford transit 250 they did a great job this was back in 2023 I was driving back from the Mountains when my brakes went out on my van drove it to brakes plus they diagnosed the brake master cylinder and brake booster as well first red flag should have been when they said they could not get the parts so I offer to get new oem parts from the dealership I brought them the new parts they installed them and called me back and said that the van was done and ready for pickup so I arrived and paid the bull with was $614.00 no biggie as price don't matter to me it could have cost me more as long as it is fixed that is all I care about I am a small family owned locksmith company and reley on my van for jobs so after I paid and drove away the brake peddel went all the way to the floor Inform them that it was still not fixed they took it back in and about 20 minutes later said it was completed drove it agin same thing theis happedn 4 times then I asked them if they did the abs bleeding as newer Ford need to be bleed using im608 so I showed them how to do it it fixed it about 30%better thann it was but still no brakes this needs to be resolved this is bad service. 2/9/2024

They can get ahold me at 720903****

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User's recommendation: Do not go there they don't know how to do brakes

Daniel H Amc

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Verified Buyer
|

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Verified Reviewer
| map-marker Dearborn, Michigan

Good workmanship

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Brakes Plus - Good workmanship
Brakes Plus - Good workmanship - Image 2
Once I arrived there, I was greeted by the guy at the main desk. His name is Jordan. I told him my situation, and I met his manager and I everybody there was very nice and polite and cool with everybody I will continue to do business there. As a matter of fact, I have to go back this coming Friday and for them to finish the work on my car. I cant be more appreciative than I am right now.
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User's recommendation: if you want good customer service I suggest you go see these guys up on 90th

Crystal H Nfg

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Verified Reviewer
| map-marker Colorado Springs, Colorado

Horrible service

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Updated by user Feb 08, 2024

There is no way in God's green earth that I would bring my car back to any brakes Plus in the state of Colorado. I'm not sure what kind of training they have but it's not enough.

Original review Feb 07, 2024
I took my car to be aligned and tech said I need to add a kit which would make the car not shift to the right. I did so.

After that service my car has not driven the same since. I've taken it back 6 times every time they made things worse. I'm now stuck with a issue that will have to be fixed. I'm contacting Kia to find out what your tech did wrong and once I get the inspection done and it is something brakes Plus did I will be filing a civil suit against your company.

I've never been so disrespected. Number one I'm a woman and number two brakes Plus dumped me on discount tires.

Are your tech certified. I will be reaching out to corporate office once I get the inspection from Kia.
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Loss:
$300

Preferred solution: Full refund

User's recommendation: Never

Cindy I Tem

Honest and reliable.

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Gilbert & his team went above and beyond. They are the BEST area. Highly recommend him and his crew.
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User's recommendation: Anything your vehicle needs.

Cyrus S Mmw

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Verified Reviewer

Seevice Delay

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If I could leave a negative 10 review, I definitely would. Brakes Plus located at 2225 W University Dr, McKinney, TX 75071 has had my 2013 Ford Focus for repair since March 2023.

I have reached out several times and keep getting time frames to get my car back and then no car. Not once have they offered a discount, refund, or a rental car while my car is getting repaired. When I inquired about a rental, I was told it would be ready this week 11/13/23. Well, here it is 11/18/23 the end of the week and no car.

Asked about them again about getting me a rental and now the manager won't be in until Monday or Tuesday. This is Ridiculous

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Loss:
$10000
Pros:
  • Location is convenient to my home
Cons:
  • Not reliable

Preferred solution: Refund and a rental until my car is repaired

User's recommendation: Unless you a life time to get your vehicle back DO NOT GO HERE

Johnny L Liz

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Verified Buyer
|

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Verified Reviewer
| map-marker Frisco, Texas

I have a serious complaint

Brakes Plus - I have a serious complaint

I bought a used motor with only 52 thousand miles on it and after with the motor for a few miles I received an oil leak in the engine somewhere. So I took it back to break plus and they supposedly fixed it.

Well after getting my car back and driving it for another few months I had another oil leak but this time they are telling me that its nothing they can do but the motor is still under warranty so how can that be.? I have spent thousands and thousands of dollars with this company and I cant believe that they are looking over that and are treating me this way. I feel like they sold me a motor that was a lemon from the start.

I would like to have my money back or they need to fix my car without me not having to pay anything out of pocket as they are suggesting. Like I said the motor is still under warranty.

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Loss:
$7000
Pros:
  • Convenient
Cons:
  • Does not back their work

Preferred solution: Full refund

User's recommendation: Don’t let a company screw you after giving them your hard earned money

Aderienne K

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Verified Reviewer
| map-marker Mckinney, Texas

Terrible Service

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My brake light switch went out on my car. I took it in to be repaired and was first quoted a bill of $1750.

They wanted to repair the switch, brake pads, calibers, rotors, hoses, and do a brake flush. After talking with them, the price then went to $1465, the. $1010, the eventually down to $784.56. Out of everything they done, they were still unable to fix my car because they claim the brake switch was a recall part that would have to be taken care of at the dealership.

So as I drive off the parking lot, the car is driving worse off from when I drove it in. The technician basically said it would all be fixed once the brake switch was repaired. So they basically repaired parts on my car that probably weren't even broken. I feel 1000% screwed over.

Fast forward - I was barely able to drive my car 3 miles from Brakes Plus to the dealership to get the brake light switch. They clearly knew the car was NOT in a good drivable condition, yet they sent me, a woman who trusted them to do the right thing, on my way. The technician could not have been truthful when he said the car was drivable. When I got to the dealership I was told that there was NO recall on my car for the brake light switch.

I was able to purchase the part to fix the brake light switch for $1.71 and my husband was able to put it on. Pissed off is an understatement and this is unethical.

I did reach out to the management at Brakes Plus and told them that I felt they took advantage of me and screwed me over. The person I spoke to (Jason I think) said they would be willing to look at the car again and put the $1.71 part on if my husband needed help. The audacity, right!

I also told them that there was no recall on my brake switch. His response blew my mind. He said, well some of the brake switches have been recalled. Did you not have enough professionalism to use my car model and VIN # to verify if there was a recall.

I hope that $784.56 blesses them because they were unethical and give small repair shops a bad name. I'll be reaching out to Brakes Plus' corporate office. Heed my warning and don't go to them. It's awful.

It made no sense for me to be quoted a repair price of $1750.00, then $1464.00, then $1010.00, then $838.00, and ended at $784.56 -- only for my car to NOT BE FIXED!! Bottom line, y'all are CROOKS!

View full review
Loss:
$784
Cons:
  • Unethical business practices

Preferred solution: Full refund

User's recommendation: Don’t Go!!

Anders Zek

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Verified Reviewer
| map-marker Lexington, Missouri

Horrific customer care - DO NOT get your brakes done here

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GM holding my car after an emergency brake repair and I'm out of town with two dogs. He told me to go to a hotel until I can pay.
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Anonymous
map-marker Los Angeles, California

If you want to be ripped off come to brakes plus.

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I took my car in for a brake inspection I was hearing a clunky noise. They checked my brakes alright. They said I needed new brakes and rotors 700.00 was the price. I took it over to my dealership to check the brakes. They was nothing wrong with my brakes. It turned out my seat belt in the back was making the noise.
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User's recommendation: Stay away location is Country club Mesa az.

Mitchal V
map-marker Los Angeles, California

Because they can't fix my car and they keep trying

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I've called corporate several times and I've called Dan three times he still hasn't returned my phone calls. And if you call corporate they just forward you back to Dan again
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Colsen Zlm
map-marker Lincoln, Nebraska

Cost me more money to fix the problem they incurred.

My truck brakes were changed and they improperly filled the differential with fluid. Burnt the seals they had insalled and possibly the whole differential and said I needed a whole new differential for $3,500
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User's recommendation: Don’t go!

Anonymous
map-marker Phoenix, Arizona

The $2,000 I paid to fix my

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I paid $2,000 to have my car fixed it's been back to the shop twice plus the first time they fixed it that's three times it's sitting in front of my house and won't run same problem and I've put 1,646 miles on it since it's been fixed I don't want my money back I want you to fix my car just like I paid for No One returns my calls I've been told someone to come by and check the code at my house three times now my patience is starting to wear thin good thing I have two other cars a truck or I would have probably lost my job by now if you can't fix it then just give me my money back and quit wasting my time

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User's recommendation: Stick to doing brakes don't take jobs you can't handle

Sharon E Vqq

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Verified Reviewer
| map-marker Omaha, Nebraska

This is not a complaint. I am very pleased with the services received. They are fair and don't try to scam you with services you don't need.

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The review is about the great service I have received, over the years of doing business with this company. Their customer service is always pleasant and helpful. I've never had any problems with the services they have peformed. And, with the discounts and coupons I have saved a lot of money.
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User's recommendation: Give them a try, hopefully you will agree they are a good company to do business with.

Mary M Nni

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Verified Reviewer

Services provide that was not part of the request

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Hello My car was supposed to get an oil change and tire rotation. However, they changed the battery and other services was done without my permission. Costing me almost $500. It is still bothering me to this day because this has never happened before and i trusted them. Trust is gone and i am disappointed
View full review
Loss:
$350

Preferred solution: Refund for services done without my permission

Anonymous
map-marker Chicago, Illinois

A mechanic took out the part

Worker broke part on back brake system. If business did not want to be responsible for trying to fix brake shoes on car, then they should have informed me on risk and said they did not want to chance removing a screw on brake line which had rust.

They should have tried liquid, grease etc to let it set then loosen screw on driver back brake fluid line. My purpose was to get brake shoes. I was informed later that I needed drum kit plus cylinders. Okay, fair enough.

I also believe they were rushing the job. I had to pay $113.00 for their recklessness. I had work obligations.

I said. I will just file a complaint.

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User's recommendation: Make sure you are told the risk and cost, before job starts.

Horace J Orw

Brakes

Brakes Plus - Brakes
Brakes Plus - Brakes - Image 2
Original review Oct 28, 2022
In the past I had some rear brakes done for a suitable amount, and I told one of your employees I wanted the same deal and it wasnt what I expected !!! Please call 972-965-****
View full review
Loss:
$163
Pros:
  • God work
Cons:
  • Timing

Preferred solution: Full refund

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